Support · Zip

✉️

Email support

Best channel for anything that needs attachments (screenshots, order IDs) or a thoughtful reply.

zipper.game@desichallenge.com

🐛

Report a bug

Include your device model, Android version, and what you were doing. Screen recordings help a lot.

Send a bug report

💳

Purchase issues

Premium not unlocked after payment? Include your Google Play order ID (starts with GPA.).

Get it sorted

🗑️

Delete my account

Easiest inside the app: Profile → Settings → Delete account. Or email us with the email on your account.

Request deletion

📞

Phone support

Call us during business hours (9 AM – 6 PM IST, Mon–Fri).

+919725925909

Before you email us…

A fair number of questions are covered in the FAQ on the homepage. If yours isn't, no problem — send it over.

Common fixes

Premium not unlocking? Pull down on the home screen to refresh, or Profile → Restore purchases. If that doesn't work, email us the order ID.
Streak reset unfairly? Check your device's timezone — Zip uses your local date. If travel broke it, let us know the dates and we'll restore it.
Push notifications not arriving? Check Settings → Notifications → Zip on Android. Battery optimizers (MIUI, Oppo, Samsung) often kill background tasks — whitelist the app.
Daily puzzle not updating? Pull down to refresh. If still stuck, you may be looking at a cached version — close and reopen the app.

Reply times

We're a small team in Rajkot, Gujarat, India (UTC+5:30). You'll usually hear back within 24–48 hours on weekdays. Purchase issues get triaged first.

Company info

Bhavna Infotech
Rajkot, Gujarat, India
zipper.game@desichallenge.com
+919725925909

We're here.